Returns and exchanges

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

• The Pretty Parcel will not accept returns on personalised items.
• The Pretty Parcel will accept returns and exchanges on non personalised items that are in new condition, unaltered and free of damage. If applicable, the item must not have been washed or show signs of wear. 
• If an item is returned to us and shows signs of wear or washing, then no exchange will be given and the item will be returned to you.
• Personalised items cannot be refunded or exchanged unless faulty. 
• If the item is being returned due to a production error please contact us at info@theprettyparcel.co.uk.

Downloadable items or promotional items are not returnable!

Are there any charges for return?

• The return postage from customer to The Pretty Parcel will not be covered by The Pretty Parcel.
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.